Refunds and cancellations

For coins bought in Shooty.

What you are buying

Coins are a digital item, delivered to your account as soon as your payment is confirmed or approved. Because they are delivered at once and can be spent at once, a purchase of coins cannot be cancelled or refunded once the coins have been added to your account.

When you will get your money back

You are refunded in full if:

you were charged but the coins were not added to your account, and they cannot be added;
you were charged twice for the same purchase;
a payment was taken that you did not make.

If you paid by UPI and your payment was not approved although the money left your account, write to us with the UPI reference number: the coins are added once the payment is found, or the money is returned.

If your payment failed or was cancelled before it completed, nothing is owed and no coins are added. If money left your account for a payment that then failed, your bank or UPI app returns it; that usually takes 5 to 7 working days.

How to ask

Write within 7 days of the payment, with your Shooty username, the date and amount of the payment, and the order or transaction reference from your bank or UPI app. Approved refunds are sent back to the way you paid, and usually arrive within 5 to 7 working days.

Use the contact address given on the Shooty site.

Accounts that are closed

Coins held by an account that is suspended or closed for breaking the terms are not refunded.